Preview Mode Links will not work in preview mode

The legal industry is changing but to what, for whom, where, why and how? Join us each month to learn about the next best practices in legal practice and how it applies to your firm or organisation. Learn from the people who are “walking the talk.” Hear what they are doing and what has driven them to do things differently for their clients, their people, their organisations and themselves and, how they measure and learn from success and failure. We’re going to get candid, super practical and yes, we’re going to get legally innovative too!

Email us at or visit

May 21, 2022

Client-centric strategies, client journey mapping, legal design thinking and user experience (to name just some) – you’ve heard the terms, but do you know how they all combine to create an exceptional level of engagement, interaction, communication, and collaboration for outstanding service/product delivery for every client, every time? Client experience designers do!

In this podcast, Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member discussed the role of a client experience designer with these exceptional specialists:  

This podcast was part of the COL-CLI NewLaw Careers Summit 2022 program on 17 May 2022.

If you would like to know more about NewLaw Careers, you’ll find loads of information in our NewLaw Careers Series here.

If you would prefer to watch rather than listen to this podcast, you’ll find the video in our CLI-Collaborate (CLIC) free Resource Hub here.