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The legal industry is changing but to what, for whom, where, why and how? Join us each month to learn about the next best practices in legal practice and how it applies to your firm or organisation. Learn from the people who are “walking the talk.” Hear what they are doing and what has driven them to do things differently for their clients, their people, their organisations and themselves and, how they measure and learn from success and failure. We’re going to get candid, super practical and yes, we’re going to get legally innovative too!

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Feb 17, 2021

Can we profile today, the next legal services or products client? What do we know? What don’t we know? What are the key factors to consider? Do things like geography matter in a tech based, borderless world? How will we communicate and what tools will we use? How far ahead should we go – a year or a decade? What do we know today that MUST influence our clients’ choices tomorrow? What can we learn from other industries?

In this podcast, Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member, facilitated a panel discussion focused on developing a profile of the next legal services/products client:

This podcast was part of the CLI-ALPMA Innovation and Legaltech Week 2021 Live program on 11 February 2021.

If you would prefer to watch rather than listen to this podcast, you’ll find the video in our CLI-Collaborate (CLIC) free resource hub here.